Cancellations, Returns, Refunds & Replacements

🛒 Your Rights to Cancellations, Returns, Refunds & Replacements

1. Right to Cancel

• Customers may cancel orders up to 24 hours after placement, provided the order has not yet shipped.
• To cancel, contact our support support@xb2bx.com with your order number.
• Once shipped, orders are no longer eligible for cancellation and must be handled via returns.

2. Returns

• You may return most products within 14 days of delivery, provided:
• Items are unused, unwashed, and in their original packaging, with all tags still attached.
• A proof of purchase (order number or receipt) is included.
• Returned items must arrive within 14 days of the delivery date. (Items returned after this date may not be accepted.)
• Certain products are non-returnable, including:
• Sale or clearance items
• Perishable goods
• Personalised or custom-made items
• Digital downloads or gift cards

3. Refunds

• Once we receive and inspect your return, we will notify you and process the refund within 7 business days.
• Refunds are issued to the original payment method (e.g., credit card, PayPal).
• Note:
• Shipping & handling fees are non-refundable unless the return is due to our error (e.g., wrong or defective item). www.xb2bx.com/policy
• If you used a discount, gift card, or coupon, your refund will be adjusted to reflect your net payment.
• For international customers, customs, duties, and brokerage fees are your responsibility.

4. Exchanges & Replacements

• We offer a one-time exchange or store credit for sizing issues or minor preferences (e.g., colour), subject to availability.
• Exchanges are accepted under the same conditions as returns (unused, original packaging, within 30 days).
• Defective or damaged items (arriving faulty or damaged):
• Please get in touch with us within 48 hours of delivery with photos and your order details. support@xb2bx.com
• We’ll promptly arrange a replacement or full refund.
• We cover shipping fees for replacements due to our error.

5. Shipping the Return

• You are responsible for return shipping costs, unless the return is a result of our error (e.g., a wrong or damaged item).
• Returned items should be securely packaged using tracked shipping (to avoid loss or damage).
• We’re not liable for returns lost in transit; proof of postage or tracking number is required.

6. Cancellation or Return Fees

• No cancellation fee applies if the order is cancelled within 24 hours before shipping.
• If cancelled after shipping, standard return shipping charges apply.
• In the event of a partial refund (e.g., custom packaging charges), we’ll detail any deductions in your refund confirmation.

7. Resolving Disputes

• For any issues or disagreements, please first contact our Customer Support.
• If unresolved within 14 days, customers may escalate the matter via [Governing Law Authority/Platform: e.g., UK ADR scheme, PayPal Dispute Resolution Service].

✅ Summary Table

📌 Notes on Consumer Law

• These policies complement, rather than replace, your statutory rights under applicable consumer protection laws (e.g., the Consumer Contracts Regulations 2013 in the UK, which grants a 14-day cancellation right) (termly.io).
• Any term limiting your statutory rights will default to the law’s requirements.

Important Definitions

• Delivery date: The date our carrier marks the order as "delivered".
• Business days: Weekdays excluding local bank or public holidays.
• Refund processing: Funds may take 2–5 working days to reappear in your account after we process the refund.