🚨 Product Notices & Recalls

1. When a Notice or Recall May Be Issued

• xb2bx.com may issue a product safety notice or conduct a product recall if a product is found to present a risk to health, safety, or compliance with law, whether voluntary or mandated by UK/EU regulators (termsfeed.com).

2. Who Initiates the Recall

• Manufacturer-led: The product’s manufacturer identifies a defect or issue and initiates the recall.
• Distributor/retailer-led: xb2bx.com may issue notices independently for products sold under its brand or distributed directly.
• Regulatory authority-ordered: If required by OPSS or other market surveillance bodies, xb2bx.com will comply immediately (gov.uk).

3. Customer Notification & Instructions

• Affected customers will be notified via email, XB2BX.com account messages, and public announcements on the website.
• The notification will include:
• A description of the safety risk
• Affected product models or batch numbers
• Instructions on how to proceed (e.g., return, repair, replacement) (gov.uk).

4. Return, Repair, Replacement & Refund Process

• Customers will be provided with clear instructions on how to:
• Return the product (pre-paid shipping if xb2bx.com or the manufacturer initiated the recall)
• Receive a repair, replacement, or full refund, as appropriate
• Choose 'Credit Note' or 'Exchange' if supported.
• No administrative or return postage fees will be charged to the customer.

5. Cost Responsibility

• Manufacturer responsibility: If caused by a manufacturing defect, the manufacturer bears all costs (notification, shipping, repair, replacement.
• xb2bx.com responsibility: For defects in xb2bx.com-branded or distributed products, xb2bx.com will cover all associated costs.

6. Traceability & Record‑Keeping

• xb2bx.com maintains records of recalls—including affected batches, notifications sent, and outcomes—from the date of the incident for a minimum of 5 years.

7. Coordination with Authorities

• xb2bx.com will cooperate fully with UK regulators (e.g., OPSS, Trading Standards) on recalls or non-compliance issues.
• If instructed, xb2bx.com will submit a formal notification under UK law and facilitate product withdrawal from the market (gov.uk).

8. Communication & Transparency

• xb2bx.com will issue a press release, update its website notification page, and contact registered customers directly.
• Recall progress updates will be posted until the recall is closed and all affected units are collected or remedied.

9. Closure Criteria

• A recall case is considered complete when xb2bx.com has made all reasonable efforts to retrieve or address affected products, and regulatory authorities have approved closure (www.xb2bx.com).

10. Customer Obligations

• Customers must follow the instructions in the recall notice (e.g., stop using the product immediately and return it according to the guidelines).
• Failure or delay may affect eligibility for a refund or replacement.

11. Jurisdiction & Governing Law

• These terms are governed by UK law (General Product Safety Regulations 2005, GB-RAMS, EU GPSD for NI sales) (gov.uk).
• Any recall process will comply with applicable national or international product safety regulations.

✅ Summary Table